Last Updated: June 2026
At WoulibX (Woulib Expert Inc.), protecting your personal information is a priority. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and what rights you have regarding your personal information.
This Policy applies to:
The WoulibX Website
The WoulibX WebApp
WoulibX Mobile Applications
Ride to Work, Ride to School, and Ride to Event services
Tap Tap and Senior Mobility programs
Any other platform or service operated by WoulibX
By using WoulibX services, you agree to the practices described in this Policy.
WoulibX (Woulib Expert Inc.)
WoulibX is a community-based technology platform that facilitates:
Ridesharing
Transportation cost-sharing
Community mobility
Work commuting
School transportation
Event transportation
Senior mobility solutions
Mobility solutions in underserved areas
WoulibX is not a transportation company, taxi service, carrier, or limousine company.
When registering or using our services, we may collect:
First and last name
Email address
Phone number
Date of birth
Profile photo (optional)
Preferred language
Residential address (optional)
Username
Secure password
When you choose to offer rides:
Driver’s license number
Driver’s license expiration date
Vehicle information
License plate number
Automobile insurance information
Vehicle photo (optional)
We collect information related to trips, including:
Departure location
Destination
Date and time of the trip
Distance traveled
Number of available seats
Trip history
Estimated savings
Estimated CO₂ emission reductions
When you use WoulibX’s integrated messaging system, we may collect:
Messages exchanged
Date and time of conversations
Reports of inappropriate content
Support requests
This information helps maintain community safety and improve our services.
With your consent, WoulibX may collect:
GPS location
Pickup address
Destination address
Geolocation data used for ride matching
Geolocation is used solely to:
Find relevant rides
Optimize travel routes
Facilitate connections between drivers and passengers
You may disable geolocation through your device settings at any time.
When you use WoulibX, we may automatically collect:
IP address
Device type
Browser type
Operating system
Pages visited
Time spent on the platform
Usage data
We use your information to:
Create your account
Publish trips
Search for trips
Facilitate communication between users
Personalize recommendations
Optimize platform features
Correct technical issues
Verify accounts
Prevent fraud
Detect abusive behavior
Protect the community
Important notifications
Trip confirmations
Service updates
Responses to support requests
Number of trips
Fuel savings
CO₂ emission reductions
Service usage metrics
WoulibX never sells your personal information.
We may share information only with:
Cloud hosting providers
Authentication services
Analytics tools
Email and notification service providers
When required by law, including:
Court orders
Law enforcement investigations
Regulatory requirements
In the event of a merger, acquisition, restructuring, or sale of assets.
We use cookies to:
Maintain active sessions
Save user preferences
Measure website performance
Analyze platform usage
You may manage cookie preferences through your browser settings.
We retain personal information only as long as necessary for:
Providing services
Meeting legal obligations
Resolving disputes
Preventing fraud
When information is no longer required, it is securely deleted or anonymized.
WoulibX implements security measures consistent with industry best practices, including:
Data encryption
SSL/TLS secure connections
Secure authentication
Access controls
Secure backups
Monitoring of suspicious activities
Despite our efforts, no Internet transmission can be guaranteed to be completely secure.
In accordance with applicable laws, including Quebec’s Law 25, you have the following rights:
You may request a copy of the personal information we hold about you.
You may correct inaccurate or incomplete information.
You may request deletion of your account and personal information, subject to applicable legal obligations.
You may withdraw your consent at any time when consent is required.
You may request an export of your data where permitted by law.
WoulibX services are intended for individuals aged 18 years and older.
Where permitted by law, minors may access certain services under the supervision or authorization of a parent or legal guardian.
Information collected through this program is used solely to facilitate transportation services.
WoulibX does not collect sensitive medical information unless users voluntarily choose to provide accessibility or mobility-related details.
Information collected through the Tap Tap program is used exclusively to facilitate transportation in underserved communities and regions.
WoulibX does not guarantee ride availability or coverage in all areas.
WoulibX may modify this Privacy Policy at any time.
Any significant changes will be posted on our platform and will take effect upon publication.
In accordance with Quebec’s Law 25, WoulibX has designated a Privacy Officer responsible for personal information protection.
For questions regarding your personal information, please contact:
WoulibX (Woulib Expert Inc.)
📞 514-746-7326
At WoulibX, we believe that smart mobility must also respect personal privacy. We are committed to protecting your personal information with transparency, integrity, and accountability while helping build more connected, accessible, and sustainable communities.
